Print Design / Digital Design / Information Technology / Digital Services
Empire's Information Technology Support Levels

Much of today's technology companies have network and system requirements that need regular administration and management. However, many of these companies do not have the funding to pay for full-time resources to handle this need. That's why Empire offers a variety of monthly network administration and management levels, including our NEW Remote Level Support, to accommodate immediate, cost-effective computer and network support.

Remote Monthly Support Levels
Remote Level Support computer and network maintenance. It's immediate, cost-effective and flexible to scale up as your needs require. Take a look.
Level 1 Remote Support
$275/mon. Up to 2 hrs Remote and Phone support
Level 2 Remote Support
$575/mon. Up to 4.5 hrs Remote, Phone and on site support
Level 3 Remote Support
$1,000/mon Up to 9 hrs Remote, Phone and on site support
Regular Support Levels
Support Level 1 = $500 per/mo.
-24-7 availability for phone consultation
-Up to 4 hours of local, on-site service or phone consultation
Support Level 2 = $1,000 per/mo.
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24-7 availability for phone consultation
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Up to 10 hours of local, on-site service or phone consultation
Support Level 3 = $1,700 per/mo.
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24-7 availability for phone consultation
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Up to 20 hours of local, on-site service or phone consultation

For areas outside the immediate metroplex there is a per hour travel time charge. Contact Empire for more information regarding travel time costs.

All Day Fees:
Custom - Day Fee inside US = $1,000 per day plus $500 per day travel time
All expenses incurred are the responsibility of the client.
Custom - Day Fee international = $1,500 per day plus $1,000 per day travel time
All expenses incurred are the responsibility of the client.
Additional Analysis, Network Engineering, Computer Design and Build out, Disaster Recovery, Hardware Failure, Recovery from Virus Infection or Recovery not covered by a monthly Service Agreement, will be charged at $100 per hour for clients under service contract.

For an updated list of current clients that Empire provides network administration for, please contact info@empiredd.com


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